APS’ Information Services, who maintains and supports Global Protect and all APS issued devices, explains Global Protect here: “Global Protect creates a Virtual Private Network (VPN) connection between APS student devices and the APS network. This connection ensures the internet on the devices is filtered. If GlobalProtect is not functioning correctly, the device will not be able to connect to the internet.”You can read more details about Global Protect by visiting:
Since Global Protect is not a local school-based program, our best action to take is to report the issue to those with the resources to look into it. Here are the best suggestions from Information Services to help you reconnect and troubleshoot any issues you might be having with Global Protect:
How do I setup GlobalProtect?
- Click on the GlobalProtect Icon
- Click “Refresh Connection”
- Click “OK”
- In the “Gateway” dropdown menu choose “Best Available”
- Restart your computer.
How do I log into Global Protect?
- Restart your computer
- After everything loads, click on the Global Protect icon (globe icon in the top right taskbar)
- If it is not open, go to
- Click “Rediscover Network” or “Reconnect Host Profile”.
- Those seem to work as refresh buttons.
- You may be asked to log in again. This is where another issue might come up as some students are attempting to log in with their email address (like they use for Google: Student ID@apsva.us when you should just use their Student ID as the login.
- Hopefully, you are not traveling at this time, but in the event that you are connecting to a new wireless network your device has never connected to (even within your home) you might need to login to GP again on each wireless network you connect to.
- Finally, restart your computer.
If you cannot find Global Protect…
- Restart your computer, it should show up at login. OR
- Click Command + Space Bar to search and type in Global Protect to find the program and open it up. OR
- Go to Finder> Applications and search through the installed Applications to try and find Global Protect
If these directions above do not work…
- Restart your computer again. We have had experiences where students restart multiple times and it works. OR
- Please see email Tyler Witman to possibly have your MyAccess password reset. Then you can try again which sometimes helps to force push you out of Global Protect so you can log in again. OR
- See Student Technical Support to request to have your laptop reimaged or repaired.